Refund policy

Return Policy

Thank you for shopping with us. Due to the handmade and unique nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Please review your order carefully before completing your purchase. If you have any questions about a product prior to ordering, we are happy to help. Please reach out to us at josephinemaedesign@gmail.com.

In the rare event that your item arrives damaged or you receive the wrong item, please contact us within 14 days of delivery at josephinemaedesign@gmail.com with your order number and clear photos of the item and packaging. We will assess the issue and work with you to find an appropriate solution.

We appreciate your understanding and support of our small business.

-
This policy is subject to change without notice. Please refer to this page for the most up-to-date version.